Trusted by these big names
How it works.
Backed by years of call data, our Melbourne-based team knows how to turn leads into sales. We qualify opportunities fast, so the prospects with genuine intent reach your sales team while the timing is still warm. Marketing gets accountability, because every call outcome lands in your CRM and ties back to the campaign that produced the lead. And your buyers get a great first experience: a knowledgeable local voice rather than a script read at pace.
Speed-to-lead that wins deals
Outcomes logged in your CRM
Local, sales-trained callers
Qualify Opportunities Faster
Stop wasting time on cold leads. Our team prioritises high-intent prospects, ensuring your sales team focuses on the best opportunities. It’s all about speed to engagement, meaning your prospects aren’t left out in the cold.
Marketing Accountability
Get full visibility into lead performance with real-time reporting, CRM integration, and data-driven insights. We track every interaction, so you know which leads are converting, where drop-offs occur, and how to optimise your sales funnel.
A Great First Experience
Every conversation shapes your brand. We contact prospects within an hour of their enquiry. We ensure your leads feel valued and informed, with all data automatically synced to your CRM, creating a smooth handover with your sales team.
What you get
What the team covers.
Here’s what goes into it:
Phone Sales- Progressive Profiling
- Call Centre Training
- Data Collection
- Call Conversion
Script Development
Appointment Setting
CRM Integration
And these are our best friends
Featured case studies
Success stories from the frontline
The Garden's Melbourne call centre converts 24% of JG King Homes' leads into appointment requests, with 104 sales following qualification in FY21.
The Garden's call centre generated 266+ product reviews for JG King Homes, lifting Victoria's largest steel-frame builder to a 4-star rating.
Frequently asked questions
What services does your call centre provide?
Our call centre acts as a call concierge service for customers. Our core service offering is phone-based conversion. We assist property developers and real estate agents with appointment conversion. We have a number of strategies to help customers generate sales by re-engaging their existing database. We also offer a managed inbound calling service where we manage our customer’s 1300 lines.
What are the benefits of a call centre?
Our Melbourne-based call centre will support your sales team and improve the customer’s experience. Our agents are trained to call, qualify and convert your prospects into sales appointments. We are online 363 days a year (so you don’t have to be) and our system integrates with email, SMS and live chat to deliver an optimal first impression.
What is your speed to call?
Our call centre’s internal KPI is to call leads within 1 hour, our SLA is to call all leads within a 2-hour timeframe.
How much does your call centre service cost?
Our call centre offers a fixed cost per managed lead based on the number of enquiries you generate on a monthly basis
How do you report on call centre marketing?
We track conversion at every stage of the buyer journey to drive efficiencies. Our live reports make it easy to track the performance of your campaign.
What industries do you focus on?
Our call centre has great depth in property and education. Outside of these industries, we have provided calling services for customers working in not-for-profit, finance and B2B.
Where is your call centre based?
Our call centre is based at our Melbourne office in Abbotsford. Calls are made by our own locally based, sales-trained team, not an offshore provider.
When does your call centre operate?
Our call centre services operate 7 days per week throughout the year.
What kind of profiling information does your call centre collect?
Our agents are trained to profile buyers and filter out the tyre-kickers. This enables us to measure intent and likelihood to purchase, as well as unlocking personalisation. We can collect information such as buyer type, timeframe to purchase and product preferences.
What our clients say
Our reviews
Our clients love our Phone Sales. Here's what working with The Garden feels like.
The Garden devised a smart strategy for finding new clients by providing an extensive and thought-out plan for lead generation. This has helped our company increase our sales volumes, which has enabled us to move into the top 4 builders in South Australia. We highly recommend The Garden if you are looking for a tech savvy professional lead generation company, that can not only boost your leads volumes, but increase your sales numbers.
Based on 47 reviews
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